Answers to frequently asked questions....
How early should I arrive for my appointment?
Due to the exclusiveness of our suite, we ask that you arrive no more than 10 minutes early for your appointment.
Does membership pricing include gratuity?
No, gratuity is not include in membership prices.
What is your late arrival policy?
Please call and let us know if you are running late. You will receive the remaining time of your scheduled appointment.
What is your cancellation policy?
We require a 24 hour notice for cancellations. If a cancellation takes place with less than 24 hours prior to the start of your appointment, your card on file will be charged 50% or $25, whichever is more, of the total price of your service(s). If there is no call and no show, your card will be charged the full price for the scheduled service(s).
What is an appropriate tip?
Tipping is normally 15% - 20% of the pre-discounted price of service.
Do you take walk-in appointments?
Due to the exclusiveness of our suite, we do not take walk in appointments. Please be sure to call ahead for an appointment. Our therapist and techs are out networking when they don't have appointments.
Does the military and/or educator discount apply to all services?
While the discount can be applied to nearly all services, it does not apply to our Dinner Date, Relaxation for Two, or Reflexology appointments.
What are your SpaFinder, SpaWish & Spaweek gift card policies?
We will only accept one gift card per appointment. Gift cards cannot be stacked to cover the price of a service. In addition, we do not accept these cards towards purchases of promotional and/or disocunted services and packages.
Do your gift certificates expire?
Yes, service gift certificates expire 6 months from the purchase date. In accordance with federal law, the paid value of a service gift certificate is valid for 5 years from purchase date, however, if it has not been redeemed within 12 months from the purchase date, it will be subject to a $25 inactivity fee for each year it hasn't been redeemed. If it has been less than 1 year over the initial 12 month validity period, it will be charged $5 per month that is has not been redeemed.
In accordance with federal law, gift certificates with dollar amounts are valid for 5 years from purchase date, however, if it has not been used within 12 months from the purchase date, it will be subject to a $25 inactivity fee for each year it hasn't been redeemed. If it has been less than 1 year over the initial 12 month validity period, it will be charged $5 per month that is has not been redeemed.
Can gift certificates be used towards specials and promotions?
Gift certificates purchased from Tailored Relaxation may be used towards specials and promotions during their initial 12 month validity period. If it is beyond the 12 months, Tailored Relaxation gift certificates will not be accepted as payment for discounted services. Service specific Tailored Relaxation gift certificates may only be redeemed for the service purchased.
All other gift certificates cannot be used towards specials and promotions.